Poker FAQs
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Promotions | Poker
Tournaments | Poker
Tour | Poker
FAQ's
Frequently
Asked Questions (FAQ) Table
of Contents
Software
Requirements
[Top]
Security
& Integrity
[Top]
Personal
Information
[Top]
Poker
[Top]
Troubleshooting
[Top]
Technical
Support
[Top]
Miscellaneous
[Top]
Coming
Soon
[Top]
Question:
Which web browsers do you support?
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Answer:
Currently supported Windows
browsers include -
Internet Explorer 4.01 sp2 or
higher, 5.x, 6.x
Netscape Navigator 4.x
Opera
6.0x and other browsers may
work, but are not officially
supported at this time.
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Question:
Are there certain web browser
features that must be enabled
to play at iVegas.com"s
Poker Room?
[Table
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Answer:
The following web browser features
must be enabled in order to
play a the Poker Roomt -
Click
on the feature below for instructions
on how to determine whether
the feature is enabled in your
browser.
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Question:
Which versions of Windows do
you support?
[Table
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Answer: All versions of 32-bit
Windows are supported including
-
Windows XP
Windows 2000
Windows NT
Windows Me
Windows 98
Windows 95
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Question:
Do you support Mac?
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Answer: The Mac is not officially
supported although we have been
told by some players that various
Mac hardware/software combinations
seem to work fine.
For best results you should
use the latest version of Internet
Explorer supported on your platform.
Make sure Java support for Internet
Explorer is installed/enabled
and that the other web
browser features required by
iVegas.com's Poker Roomt
are enabled.
We would appreciate if you would
email Support@iPoker.net
if you can run successfully
on the Mac. Please include information
regarding your particular Mac
hardware/software (Mac model
and OS, browser, Java VM versions)
combination.
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Question:
What sort of security precautions
are in effect at iVegas.com's
Poker Room?
[Table
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Answer:
Measures commonly taken by E-commerce/Banking
Internet sites are also used
by iVegas.com to secure personal
information, cashier transactions
and game play. Some examples
of these measures are:
-
Double firewall DMZ configuration
to protect our servers.
-
128 bit SSL encryption to
protect all communication
between your desktop and our
servers.
- User
authentication (i.e. login)
is performed over a secure
SSL connection.
- Server
authentication is performed
by your web browser using
SSL to ensure you are connecting
to our servers and that the
connections are not hijacked.
- Regular
hot backup of our database,
securely transferred to an
offsite location.
- Redundant
hardware to protect against
hardware failure.
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Question:
What is your policy on collusion?
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Answer:
In order to provide you the
player with a fair and honest
game of poker, iVegas.com's
Poker Room has gone to great
lengths and expense to prevent
and detect collusion or cheating.
All our games are being monitored
in real-time by
experienced poker managers,
who are only a click away.
Additionally,
software tools have been developed
to identify the following:
- Frequency
of two players playing in
the same game
- Unusually
high win rates
- Suspicious
playing patterns
We
take any form of collusion or
cheating seriously, and will
institute a lifetime ban on
those who do so from our site.
Where situations warrant, a
player's bankroll may be frozen
while management reviews the
situation
and considers a redistribution
of a tournament's prize pool
(Tournament
Rule #23) or side game pot(s).
If
you observe any suspicious behavior
in your game, please advise
us immediately through our live
customer support with a brief
description of the circumstances.
We can then monitor the situation
more closely and take appropriate
action. You may also email us
at Support@iPoker.net
with a description of the situation,
including game #'s whenever
possible. You will remain anonymous,
and we will investigate the
suspicious play.
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Question:
What are your policies regarding
collusion or other forms of
cheating?
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Answer:
Collusion with another player
or any other form of cheating
is not acceptable conduct in
our poker tournaments or side
games. The following actions
are improper, and grounds for
warning, disqualification, or
account suspension or closure:
a)
Collusion with another player
b) Chip dumping
c) Agreeing (in chat) to check
a hand out when a third player
is all-in
d) Revealing the contents of
a live hand in a multi-handed
pot before the betting is complete
e) Making statements or taking
action that could unfairly influence
the course of play, whether
or not the offender is involved
in the pot.
In
the above cases, management
may stop play to rule on a given
situation, but in all likelihood
will decide to review the play,
cards, chat, and any other pertinent
information after the completion
of the tournament or game. In
such cases, disqualification
of the offending player(s) may
be possible, as well as a redistribution
of the tournament prize pool
or side game pot. All affected
players will be made aware of
management's decision by email.
[Table of Contents] [Back]
Question:
How secure is your random number
generator?
[Table
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Answer:
For a description of the Poker
Room's shuffling algorithm click
here.
[Table of Contents] [Back]
Question:
What do you do with the personal
information I provided when
I registered at iVegas.com?
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Answer:
All the personal information
that you provided is for the
sole use of iVegas.com and will
not be made available or sold
to 3rd parties. This information
is used as follows:
- When
you deposit funds in your
cashier account your address
information is used to protect
against credit card fraud.
- If
you request a check from us
when you cash out the address
information you provided is
used to mail you the check.
- Your
email address is used to secure
cashier transactions as well
as to provide confirmation
emails to you of such transactions
for tracking purposes.
- The
email address you provided
to iVegas.com may be compared
by our payment processors
(e.g.900Pay, NETELLER) to
the email address you have
given them to validate transactions.
- Your
email address is used by iVegas.com
to communicate various marketing
activities to you.
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Question:
What sort of emails will you
send me?
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Answer:
- Cashier
transactions - cashier deposit
and withdrawal notification
emails will be sent to you
so you can track each such
transaction. If a transaction
is rejected these emails will
help you determine the reason.
- Tournament
Summaries - At the conclusion
of a tournament, all players
who have won cash, tournament
points, or any other prize
will receive a tournament
summary email.
- Other
Tournament Notices - When
a tournament has been canceled,
put on hold, or did not start,
an email notifying each registered
player will be sent out.
- Marketing
communication - iVegas.com
marketing will send you emails
to notify you of special offers
and events, new site features
and other news that we believe
may be of interest to you.
You can opt out of receiving
these emails.
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Question:
How can I ask you not to send
me Marketing emails?
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Answer:
Every marketing communication
email we send you provides instructions
on how you can opt out of receiving
marketing emails in the future.
If you change your mind and
would like to begin receiving
marketing emails again, please
email your request to Support@iPoker.net.
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Question:
How can I update my personal
information?
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Answer:
To update your personal information,
log into iVegas.com, click the
"Cashier" button in
the lobby and click the "Change
Personal Information" button
in the Cashier dialog. Update
your personal information and
click "Submit".
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Question:
How do I change my username/nickname?
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Answer:
We discourage username/nickname
changes as this is the only
way in which players can identify
each other in an online poker
room. If you have a compelling
reason to change your username/nickname,
please email your request to
Support@iPoker.net
for consideration.
[Table
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Question:
What poker games can I play
on your site?
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Answer:
- Hold'em,
Omaha and Omaha Hi-Lo Tournaments
- either free, for money or
for tournament points with
fixed, pot or no limits and
optional rebuys. Click the
Tournaments tab in the lobby
to see the latest tournament
schedule.
- Hold'em
Heads Up Tournaments -
1 on 1 Hold'em tournaments.
- Hold'em
Side Games - low (micro
limit), medium or high stake
real money games with fixed
limits. Click the Hold'em
tab in the lobby to see what
games are available.
- Omaha
Side Games - low (micro
limit), medium or high stake
real money games with fixed
limits. Click the Omaha tab
in the lobby to see what games
are available.
Coming
Soon
7 Stud and 7 Stud Hi-Lo.
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Question:
What is a poker tournament?
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Answer:
A poker tournament is an event
in which poker players compete
for all or part of a prize pool.
Each player, through registration,
pays an initial buy-in for a
set number of tournament chips.
These chips are nonnegotiable,
having no cash value. The game’s
stakes will usually increase
with time to hasten the tournament’s
end. The tournament contestants
play poker until all but one
or a few are eliminated. The
top finishers will be awarded
cash and / or prizes according
to the prize pool payout structure.
A Heads Up tournament is a 1
on 1 tournament (i.e. only 2
players are playing in the tournament).
For
more information regarding the
rules of tournament play and
the definitions of commonly
used poker tournament terms
click
here.
For information regarding the
rules of Hold'em poker click
here.
For a tour of the iPoker.net
card room which includes a tour
of our lobby and tables click
here.
For information regarding how
to view the information available
about a tournament prior to
its start and while it is in
progress click
here.
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Question:
What is a real money side game?
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Answer:
For information regarding the
rules of real money side games
click
here.
For information regarding the
rules of Hold'em poker click
here.
For a tour of the iPoker.net
Cardroom which includes a tour
of our lobby and tables click
here.
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Question:
What is Hold'em?
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Answer:
For the rules of Hold'em click
here.
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Question:
Do I need to play with real
money or can I play for free?
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Answer:
Tournaments are held for real
money, tournament points or
for free depending on the tournament.
Side games can be either for
low micro limit stakes ($0.05/$0.10)
or higher stakes, but are all
for real money.
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Question:
What are Tournament Points?
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Answer:
Tournament Points are our way
of rewarding you for your continued
support of iVegas.com's Poker
Room. You can see your Tournament
Point total anytime on the cashier
screen. Tournament Points are
frequently referred to as TPs
for short.
How
can you spend your Tournament
Points?
- REDEEMABLE
FOR SPECIAL TOURNAMENT BUY-INS
AND REBUYS - Tournament Points
can be used for buy-ins and
rebuys in select tournaments.
The tournament points used
to enter or rebuy in a tournament
will be converted to the cash
equivalent buy-in or rebuy
for prize pool calculations.
If a tournament’s buy-in
and rebuys are only in tournament
points, the prize pool will
be determined in advance,
and will not depend on the
number of entries or rebuys.
How
can you earn Tournament Points?
- Tournament
Points are optionally awarded
to the top finishers in a
tournament.
- We
pay each player 1 tournament
point for every real money
side game played, with a minimum
of a $0.75 rake.
How
can I determine whether a tournament
prize includes the awarding
of Tournament Points?
To
see if the tournament prize
includes awarding of Tournament
Points and to which top finishers,
select the tournament in the
lobby list, click "TNT
Info", and then click
the "Prize Money"
tab.
When
it comes to paying out the
prize pool, all Tournament
Points are converted to the
cash equivalent of the buy-in
or rebuy. For example:
ABC Tournament, Buy-In
is $10 or 8 tournament points
50 buy-ins for $10 = $500
20 buy-ins for 8 tournament
points
With 100% payout (no administration
fee), prize pool is (50 +
20) x $10 = $700
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Question:
What happens if there is a network
outage or server problem in
the middle of a tournament or
side game?
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Answer:
Tournaments
The Online Poker Room Manager
will assess the severity of
the situation and determine
whether the tournament in progress
may continue as normal. If it
cannot continue, the tournament
in play will be canceled and
tournament
rule #24 will be applied.
Side Games
In the event of such an occurrence,
the incompleted hand in progress
will be canceled. Each player's
balance at the table will be
reset to the amount at the beginning
of the hand.
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Question:
What happens if I experience
a disconnect or Internet delays?
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Answer:
All-In Feature & Disconnects
In the event that you get disconnected
during a game for any reason,
the software will protect your
investment in a pot by considering
you All-In up to X times per
day (X is the daily limit posted
on our web site). After you
have used your daily limit,
and fail to respond within Y
seconds (Y is the number of
seconds a player has to act
and will be posted on a per
game basis), your hand will
be folded. THE CARDROOM ASSUMES
NO LIABILITY IF YOU ARE DISCONNECTED,
FOR ANY REASON, FROM THE GAME
DURING A HAND. This feature
is there to protect player's
bets in the case of a modem
hang-up, Internet delay, disconnect
or a lockup, and is not to be
used intentionally to gain an
advantage. If you have no investment
at the time of a disconnect,
your cards will be folded. You
may request to have your All-In(s)
reset (not available in tournament
play) by clicking on the chip
tray of any real money table
and paging the Pit Boss to request
an 'All-Ins Reset'.
Please
note that for tournaments, the
All-In feature is used on a
per tournament basis. Refer
to the web site under Tournament
Rules.
Time
Out Feature
You are required to act on your
hand within Y seconds (Y is
the number of seconds a player
has to act and will be posted
on a per game basis). If you
fail to act within Y seconds,
and you have no money in the
pot, your hand will be folded.
If you have money in the pot
and you fail to act within Y
seconds, for any reason even
if it is beyond your control,
your hand will be protected
as per the All-In feature, provided
you have not exceeded your daily
All- In limit or tournament
All-In limit. If you have exceeded
your All-In limit and you have
timed-out, your hand will be
folded.
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Question:
How do I register for a tournament?
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Answer:
In order to register for a tournament
you must first login to the
site. After logging in, select
the tournament in the lobby
list and click the "Register"
button. Tournament registration
begins 1 hour before and ends
20 seconds prior to the tournament
start time. Prior to that you
will get a registration error
and will not be registered.
For more information click
here.
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Question:
How do I arrange for a private
tournament for my friends, club
or organization?
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Answer:
For instructions on how to ask
for a private tournament to
be set up according to your
preferences contact our support
staff at support@iPoker.net
A private tournament is an exciting
way to celebrate your birthday
or other special occasion with
your "long distance"
friends, club or organization.
[Table of Contents] [Back]
Question:
How do I play in a real money
side game?
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Answer:
- Register
as a new player (you only
need to do this once).
- Log
in to the lobby if you are
not already logged in.
- Ensure
you have some money in your
account by clicking on the
"Cashier" button
in the lobby .
- If
you don't have any or enough
money in your account then
deposit some by clicking on
the "Buy Chips"
button in the Cashier dialog.
For more information regarding
the Cashier click
here.
- Click
the "Hold'em" tab
in the lobby and double-click
the side game table that you
want to play at.
- Click
on the Game
Info button available
in the lower right corner
of the table to find out more
about the rules of the game.
- If
the table is full then click
the "Waiting List"
button to wait for an open
seat at the table.
- Click
on "Sit Down" to
take an open seat at the table.
If a game is in progress then
you will be "Waiting
to Play" until the next
game starts.
- To
leave the table, click "Leave
Table".
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Question:
The real money side game I wish
to join is full. What should I
do?
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Answer:
If the game is full (i.e. there
are no open seats), you can
put your name on the Waiting
List for that game by selecting
the table in the lobby and clicking
the "Waiting List"
button. When a seat in the game
becomes available, the first
person on the Waiting List will
have the first right of refusal
for that seat.
[Table
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Question:
What is the minimum buy-in for
a Hold'em side game?
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Answer:
The minimum buy-in at all limits
is ten times the value of the
small blind. For example, in
a $1/$2 game where the small
blind is $0.50 (i.e. half of
the lower value of $1), the
minimum buy-in is $5. When a
player runs out of chips at
the table, and wishes to continue
play at that same table, the
subsequent minimum buy-in is
for five times the value of
the small blind.
[Table
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Question:
Can I play at more than one table?
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Answer:
Players may view up to 4 tables
at any given time. However,
players may only actively participate
in a maximum of 2 simultaneous
games.
If you choose to play 2 tables
at once, you agree it is done
solely at your risk. iVegas.com
advises that only advanced,
alert players with large monitors
that can offset the table screens
consider playing at 2 tables.
[Table of Contents] [Back]
Question:
Can I play at more than one
poker site at a time?
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Answer:
We don't recommend playing more
than one poker site at a time.
If you would like to play more
than one site at a time then
if the other site uses a browser
make sure you open a completely
separate instance of the browser
or better yet use a different
browser completely. We cannot
be responsible for problems
that may arise in this situation
and suggest that if problems
do arise that you stop playing
more than one site at a time.
[Table
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Question:
Do I need to play or can I just
watch?
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Answer:
Players may view up to 4 tables
at any given time. You do not
need to register with iVegas.com
to watch games although we encourage
you to do so since this will
allow us to keep you informed
about all the exciting things
we have planned.
Watching Tournaments
To view the action, select the
"Tournaments" or "Heads
Up" tab in the lobby, click
on the tournament you want to
watch and then double-click
on the table you want to watch
in the list on the right. To
leave the table, click "Leave
Table".
Watching
Side Games
To view the action, select the
"Hold'em" tab in the
lobby and double-click on the
table you want to watch in the
lobby list. To leave the table,
click "Leave Table".
[Table of Contents] [Back]
Question:
How do I review the results
of the last 25 hands played?
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Answer:
Click the Chip Tray image present
in all gaming tables to display
the Options dialog. Click the
"Hand Review" button
to review the results of the
last 25 hands played.
[Table of Contents] [Back]
Question:
How do I review the results
for past tournaments?
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Answer:
Click the "TNT Results"
tab in the lobby and select
the tournament in the list for
which you would like to see
the results. The results are
displayed in the right-hand
column. The text "TP"
is a short-form for "Tournament
Points".
[Table of Contents] [Back]
Question:
What do I do if I need help
while I'm playing?
[Table
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Answer:
If you need help while playing
you can contact live customer
support.
[Table of Contents] [Back]
Question:
I've heard the poker term <fill
in desired poker term here>,
what does it mean?
[Table
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Answer: Click
here to consult our poker
glossary. If our poker glossary
does not contain the term then
please email us at Support@iPoker.net
and we'll explain the term and
add it to our glossary.
[Table of Contents] [Back]
Question:
What is the best way for me
to learn how to play in a tournament
or real money side game?
[Table
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Answer:
- Read
the relevant
sections in the FAQ regarding
poker, tournaments and real
money side games.
- Take
an HTML
tour of the poker room.
- Study
our poker
glossary.
- Watch
others play in tournaments
or side games.
- Play
in a Free
tournament (look for Freeroll
tournaments in our lobby)
or in a micro
limit (10 cents/20 cents)
stake side game.
Note: You will need to register
with us as a new player, if
you haven't already done so,
to play in a free tournament
or in a micro limit side game.
To play in a micro limit side
game you will also need to
deposit money in your account.
- Ask
us to set
up a private tournament
for you and your friends,
club or organization, according
to your preferences so that
you have a friendly, safe
learning environment. You
may also want to consider
holding a private tournament
to celebrate your birthday
or other special occasion.
Note: You will need to register
with us as a new player, if
you haven't already done so,
to play in a private tournament.
- Page
the Site Host, send an email
to Support@iPoker.net., or
contact live customer support
to ask questions
if you don't understand something..
[Table
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Question:
Poker Roomt technical support
just told me to clear my browser
cache, how do I do that?
[Table
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Answer:
To clear your browser's cache
do the following:
Internet Explorer
- Select
"Internet Options"
on the "Tools" menu
- Click
the "Delete Files"
button
- Click
"OK" - it may take
a few minutes for all the
files in your browser cache
to be deleted during which
time your browser and computer
may be unresponsive.
- Click
the "Settings" button
- Click
the "Every visit to the
page" button
- Click
"OK"
- Click
"OK" to dismiss
the "Internet Options"
dialog
Netscape
Navigator
- Select
"Preferences" on
the "Edit" menu
- Expand
the "Advanced" category
by clicking on the "+"
symbol
- Click
the "Cache" category
- Click
the "Clear Memory Cache"
button
- Click
the "Clear Disk Cache"
button - it may take a few
minutes for all the files
in your browser cache to be
deleted during which time
your browser and computer
may be unresponsive.
- Click
the "Every time"
button
- Click
"OK" to dismiss
the "Preferences"
dialog
[Table
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Question:
Technical support just told
me to enable my browser Java
console, how do I do that?
[Table
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Answer:
To enable your browser's Java
console do the following:
Internet
Explorer
- Select
"Internet Options"
on the "Tools" menu
- Click
the "Advanced" tab
- Check
the "Java console enabled"
setting in the "Microsoft
VM" section of the setting
list.
- Click
"OK" to dismiss
the "Internet Options"
dialog
- Restart
the browser
- To
display the Java console,
select "Java Console"
on the "View" menu
Netscape
Navigator
- Select
"Preferences" on
the "Edit" menu
- Click
the "Advanced" category
- Make
sure "Enable Java"
is checked
- Click
"OK" to dismiss
the "Preferences"
dialog
- To
display the Java console,
select "Java Console"
on the "Window"
menu
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Question:
Technical support just asked
me what browser version I'm
using?
[Table
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Answer:
Browser
Version
Click
here to run a test program
that will tell you your browser
version.
[Table
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Question:
Technical support just asked
me whether Java support is enabled
in my browser, how do I find
out?
[Table
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To
enable Java support do the following:
Internet
Explorer
- Ensure
you install Java support when
installing Internet Explorer.
- Select
"Internet Options"
on the "Tools" menu
- Select
the "Security" tab
- Click
"Internet" web content
zone
- Make
sure the security level for
this zone is set to "Medium"
which is the default level
for the Internet zone.
- If
you have customized the security
level for this zone then click
"Custom Level" and
make sure the following settings
are checked:
- Microsoft
VM, Java Permissions:
High Safety (Medium and
Low Safety are fine as
well)
- Miscellaneous,
Allow META REFRESH: Enable
- Scripting,
Active Scripting: Enable
Netscape
Navigator
- Ensure
you install Java support when
installing Netscape Navigator
- Select
"Preferences" on
the "Edit" menu
- Click
the "Advanced" category
- Make
sure "Enable Java"
is checked
- Click
"OK" to dismiss
the "Preferences"
dialog
[Table
of Contents] [Back]
Question:
Technical support just asked
me whether my browser supports
128 bit SSL, how do I find out?
[Table
of Contents] [Back]
Internet
Explorer
You can also determine whether
SSL is installed by displaying
the application About Box. To
display the About box select
"About Internet Explorer"
on the "Help" menu.
The About box contents will
indicate whether the "Cipher
Strength" is 128 bit.
If 128 bit SSL is not installed
then you must install the 128
bit SSL add-on for your browser.
[Table of Contents] [Back]
Question:
Technical support just asked
me whether cookies are enabled
in my browser, how do I find
out?
[Table
of Contents] [Back]
Answer:
Click
here to run a test program
that will tell you whether cookies
are enabled in your browser.
To enable cookies do the following:
Internet
Explorer
Cookies can be enabled using
the "Internet Options"
item available on the "Tools"
menu - the exact instructions
for doing this varies according
to the version of Internet Explorer.
Netscape
Navigator
- Select
"Preferences" on
the "Edit" menu
- Click
the "Advanced" category
- Make
sure either "Accept all
cookies" or "Accept
only cookies that get sent
back to the originating server"
is checked
- Click
"OK" to dismiss
the "Preferences"
dialog
[Table
of Contents] [Back]
Question:
Technical support just asked
me to delete the cookies on
my computer, how do I do that?
[Table
of Contents] [Back]
Answer:
Internet
Explorer
- Select
"Internet Options"
on the "Tools" menu
- Click
the "Delete Cookies"
button
- Click
"OK" to confirm
you want to delete all cookies
- Click
"OK" to dismiss
the "Internet Options"
dialog
Netscape
Navigator
- Select
"Preferences" on
the "Edit" menu
- Click
the "Advanced" category
- Make
sure either "Accept all
cookies" or "Accept
only cookies that get sent
back to the originating server"
is checked
- Click
"OK" to dismiss
the "Preferences"
dialog
[Table
of Contents] [Back]
Question:
Technical support just asked
me whether JavaScript is enabled
in my browser, how do I find
out?
[Table
of Contents] [Back]
Answer:
Click
here to run a test program
that will tell you whether JavaScript
is enabled in your browser.
To enable JavaScript do the
following:
Internet
Explorer
- Ensure
you install Java support when
installing Internet Explorer.
- Select
"Internet Options"
on the "Tools" menu
- Select
the "Security" tab
- Click
"Internet" web content
zone
- Make
sure the security level for
this zone is set to "Medium"
which is the default level
for the Internet zone.
- If
you have customized the security
level for this zone then click
"Custom Level" and
make sure the following settings
are checked:
- Microsoft
VM, Java Permissions:
High Safety (Medium and
Low Safety are fine as
well)
- Miscellaneous,
Allow META REFRESH: Enable
- Scripting,
Active Scripting: Enable
Netscape
Navigator
- Select
"Preferences" on
the "Edit" menu
- Click
the "Advanced" category
- Make
sure "Enable JavaScript"
is checked
- Click
"OK" to dismiss
the "Preferences"
dialog
[Table
of Contents] [Back]
Question:
Technical support just asked
me to email them a screen capture
of a problem I want to report,
how do I get a screen capture?
[Table
of Contents] [Back]
Answer:
To capture an image of the window
with the keyboard focus to the
clipboard, simultaneously press
the "Alt" and "PrtSc"
keys. To capture an image of
your entire desktop to the clipboard
press "PrtSc". You
can then paste the image in
the clipboard into your email
program and send it to us at
Support@iPoker.net
along with the other
information we need about
your problem.
[Table of Contents] [Back]
Question:
I see a small green ( ),
yellow ( )
or red ( )
indicator in the lower right
corner of a window (usually
a lobby or table window). What
does this indicator mean?
[Table
of Contents] [Back]
Answer:
The Connection Status indicator
displayed in the lower right
corner of the window is green
()
when the network connection
from your PC to our server is
okay. If the status indicator
is yellow ()
then the connection is either
in the process of being disconnected
or in the process of automatically
reconnecting after being disconnected.
If the status indicator is red
()
then the connection has been
disconnected. Since the client
always attempts to reconnect
after a disconnection the red
indicator is seen only briefly,
if at all. Disconnections are
usually due to a problem with
either your or our ISP (Internet
Service Provider) or a general
problem on the Internet.
[Table
of Contents] [Back]
Question:
How can I contact technical
support?
[Table
of Contents] [Back]
Answer:
To contact technical support
send email to Support@iPoker.net.
For cashier related inquiries
send email to icashier@iVegas.com
[Table of Contents] [Back]
Question:
What do I do if I need help
while I'm playing?
[Table
of Contents] [Back]
Answer:
Contact technical support -
send email to Support@iPoker.net.
[Table of Contents] [Back]
Question:
How can I page the Site Host,
TNT Director or Pit Boss?
[Table
of Contents] [Back]
Answer:
You can page the Site Host from
our lobby by clicking on the
"Page Host" button.
If you are at a gaming table
you can page the TNT Director
or Pit Boss by clicking on the
"Chip Tray" and selecting
"Page TNT Director"
(for tournaments) or "Page
Pit Boss" (for side games).
[Table of Contents] [Back]
Question:
How can I provide feedback to
you about your site?
[Table
of Contents] [Back]
Answer:
To provide feedback to us about
our site you can either send
email to Support@iPoker.net
or page
the Site Host, TNT Director
or Pit Boss.
[Table of Contents] [Back]
Question:
When reporting a problem what
information should I provide?
[Table
of Contents] [Back]
Answer:
The basic information you should
provide when reporting a problem
should include the following:
- Operating
system and version
- Web
browser and version
- Type
of Internet connection (e.g.
Cable, DSL, 56K dial-up, etc.)
and Internet Service Provider
- Detailed
description of problem and
how to reproduce it - include
the date/time when the problem
happened and your IP address
at the time.
- Is
the problem consistently reproducible?
- If
the problem is of a visual
nature then send
a screen capture if possible.
[Table
of Contents] [Back]
Question:
How is iVegas.com different
from all the other poker sites
on the Internet?
[Table
of Contents] [Back]
Answer:
No
Downloads, No Installs
Other sites require lengthy
downloads, complicated installations
and annoying interruptions
to upgrade your software -
not at iVegas.com's Poker
Roomt. If you are an Internet
Explorer user with a
56 Kbps or slower Internet
connection you can optionally
install our applet to avoid
lengthy startup times.
World
Class Poker...First Class
Service
Our promise to you is to provide
a World Class Poker playing
experience while providing
you with First Class Service.
Everything we do is focused
on delivering this promise
to you each and every day.
To
contact technical support
send email to Support@iPoker.net.
For cashier related inquiries
send email to icashier@iVegas.com.
You can also page
the Site Host, TNT Director
or Pit Boss at any time.
To
provide feedback to us about
our site or to request a feature
for a future release you can
either send email to Support@iPoker.net.
Private
and Custom Multi-Table Tournaments
Tell us what sort of tournament
you'd like to hold and when
- we'll do the rest. Click
here to custom order a
tournament and have it your
way at iPoker.net.
A private tournament is a
unique way to celebrate your
birthday or other special
occasion with your "long
distance" friends, club
or organization.
Multi-Table
Tournaments
Other sites claim to offer
tournaments, but most are
restricted to only one table.
At iPoker.net you get true
multi-table tournament excitement
like in "brick &
mortar" poker rooms.
iPoker.net offers innovative
multi-table tournament features
not offered by most other
sites such as:
- Rebuys
- option to buy more chips
during tournament play
- Bounties
- special bounty prize pool
paid to player who wins
hand that eliminates bountied
player (i.e. player with
bounty on his/her head).
If the bountied player is
not eliminated they win
the bounty prize. The bountied
player can be selected in
various ways.
- Let's
Make A Deal - optional agreement
between last 2 or 3 remaining
players in tournament to
agree to end tournament
and split prize according
to an agreed formula of
their choosing. iPoker.net's
policy is to not instigate
or participate in the deal
making process, but to act
as the party to execute
the agreement, at no additional
cost.
[Table
of Contents] [Back]
Question:
What are your hours of operation?
[Table
of Contents] [Back]
Answer:
We are open 24 hours a day,
7 days a week.
[Table of Contents] [Back]
Question:
How do I find out about your
latest promotions and special
offers?
[Table
of Contents] [Back]
Answer:
Our promtions and special offers
change often and are for a limited
time only. Act now and don't
miss out. For our current promotions
and special offers, click
here.
[Table of Contents] [Back]
Question:
What should I do if I've forgotten
my login password?
[Table
of Contents] [Back]
Answer:
If you've forgotten your login
password contact customer support
at iCashier@iVegas.com
who will ask you for some proof
of your identity and reset your
password.
[Table of Contents] [Back]
Question:
How does the Poker Room make
money?
[Table
of Contents] [Back]
Answer:
When you play at iVegas.com's
Poker Room you are not playing
against the house or dealer,
you are playing against other
players who have registered
at iVegas.com and iPoker.net.
Tournaments
iThe Poker Room makes money
by charging a small administrative
fee included in the sign up
fee or buy-in to play in a real
money tournament. If a tournament
allows rebuys (i.e. the purchase
of more chips during play) then
a small administrative fee is
charged per rebuy. To see the
administrative fee for a particular
tournament, select the tournament
in the lobby list and click
the "TNT Info" button.
Note:
Freeroll tournaments are free
to all players - iPoker.net
does not make any money.
Side
Games
The poker Roomt makes money
by raking a small fee per game
which varies according to the
stakes, number of players and
pot size, subject to a maximum
rake per game which varies according
to the stakes and number of
players. For details on the
current rake structure click
here.
[Table of Contents] [Back]
Question:
How do I set my time zone correctly
so that tournament times displayed
in the lobby will correspond
to my local time?
[Table
of Contents] [Back]
Answer:
Tournament times displayed in
the lobby should correspond
to your local time. For example,
if you live in California the
tournament time displayed will
be 3 hours earlier than the
tournament time displayed for
a player in New York. If this
is not the case, then you may
need to update your computer’s
time zone settings.
Just
follow these steps to update
your time zone settings:
1.
Double click on the time displayed
on your computer screen.
2. Click on the Date & Time
tab.
3. Adjust Date & Time to
your local time if incorrect.
4. Click on Time Zone tab.
5. Choose your time zone from
the provided drop down list.
6. Click OK.
7. Log on to the iPoker.net
site and the tournament times
will now be correct
Note: Players will need to restart
their computers on some 4.0
versions of Internet Explorer,
to see the new time changes
in the lobby.
We
have included some North American
time zones below for reference
PT
= Pacific Time MT = Mountain
Time CT = Central Time ET
= Eastern Time
United
States
| Alabama |
CT |
Michigan
(East) |
ET |
Tennessee (East) |
ET |
| Alaska
|
PT
minus 1/2 hrs |
Michigan
(West) |
CT |
Tennessee
(West) |
CT |
| Arizona
|
MT
|
Minnesota
|
CT
|
Texas
(East) |
CT |
| Arkansas
|
CT
|
Mississippi
|
CT
|
Texas
(West) |
MT |
| California
|
PT
|
Missouri
|
CT
|
Utah
|
MT |
| Colorado
|
MT
|
Montana
|
MT
|
Vermont
|
ET |
| Connecticut
|
ET
|
Nebraska
(East) |
CT
|
Virginia
|
ET |
| Delaware
|
ET
|
Nebraska
(West) |
MT |
Washington |
PT |
| Florida
(East) |
ET
|
Nevada |
PT |
West Virginia |
ET |
| Florida
(West) |
CT |
New
Hampshire |
ET
|
Wisconsin
|
CT
|
| Georgia
|
ET
|
New
Jersey |
ET
|
Wyoming
|
MT |
| Hawaii
|
PT
minus 2 hrs |
New Mexico |
MT |
|
|
| Idaho
(North) |
PT |
New
York |
ET
|
Canada |
|
| Idaho
(South) |
MT |
North Carolina |
ET |
Alberta
|
CT |
| Illinois
|
CT
|
North
Dakota (East) |
CT
|
British
Columbia |
PT |
| Indiana
|
ET
|
North
Dakota (West) |
MT |
Manitoba |
MT |
| Iowa
|
CT
|
Ohio
|
ET
|
New
Brunswick |
ET
plus 1 hour |
| Kansas
(East) |
CT
|
Oklahoma
|
CT
|
Nova
Scotia |
ET
plus 1 hour |
| Kansas
(West) |
MT
|
Oregon
(East) |
MT |
NWT
|
CT |
| Kentucky
(East) |
ET |
Oregon
(West) |
PT |
Ontario
(East) |
ET |
| Kentucky
(West) |
CT
|
Pennsylvania
|
ET
|
Ontario
(West) |
CT |
| Louisiana
|
CT |
Rhode Island |
ET |
PEI |
ET
plus 1 hour |
| Maine
|
ET
|
South
Carolina |
ET
|
Quebec
(West) |
ET |
| Maryland
|
ET
|
South
Dakota (East) |
CT
|
Quebec
(East) |
ET
plus 1 hour |
| Massachusetts |
ET |
South
Dakota (West) |
MT
|
Saskatchewan
|
CT |
[Table
of Contents] [Back]
Question:
How do I turn off sound effects
so that I don't disturb others
while playing?
[Table
of Contents] [Back]
Answer:
Click the Chip Tray image present
in all gaming tables to display
the Options dialog. Clear the
"Sounds On" check
box by clicking it. Your new
setting takes effect immediately.
To turn on sound effects do
the same, but make sure the
"Sounds On" box is
checked. You can leave the Options
dialog open and continue playing
or click "Close" to
dismiss it.
[Table of Contents] [Back]
Question:
How do I turn off animation
effects as I find them distracting?
[Table
of Contents] [Back]
Answer:
Click the Chip Tray image present
in all gaming tables to display
the Options dialog. Clear the
"Animation On" check
box by clicking it. Your new
setting takes effect immediately.
To turn on animation effects
do the same, but make sure the
"Animation On" box
is checked. You can leave the
Options dialog open and continue
playing or click "Close"
to dismiss it.
[Table of Contents] [Back]
Question:
How do I turn off chat or change
it to a more restrictive setting
as I find it distracting?
[Table
of Contents] [Back]
Answer:
Click the Chip Tray image present
in all gaming tables to display
the Options dialog. Select the
"No Chat" setting
in the drop down list. To allow
dealer chat only, select the
"Dealer chat only"
setting in the drop down list.
Your new setting takes effect
immediately. You can leave the
Options dialog open and continue
playing or click "Close"
to dismiss it.
[Table of Contents] [Back]
Question:
Lots of players use various acronyms
in chat , what do they mean?
[Table
of Contents] [Back]
Answer:
The following are some of the
acronyms commonly used in chat:
- brb
- be right back
- btw
- by the way
- cya
- see you
- g1
- good one
- gg
- good game
- gl
- good luck
- gm
- good morning
- gn
- good night
- lol
- laughing out loud
- n1
- nice one
- nh
- nice hand
- rofl
- rolling on the floor laughing
- ty
- thank you
- vgg
- very good game
- vnh
- very nice hand
[Table
of Contents] [Back]
Question:
What should I do if someone
is abusing the chat feature?
[Table
of Contents] [Back]
Answer:
iVegas.com does not tolerate
abusive or obscene language
at the tables. Players who persist
in abusive or obscene chat will
have their chat privileges suspended
or revoked and risk having their
accounts terminated. Please
report any offensive chat immediately
by paging
the TNT Director or Pit Boss.
Until we have dealt with the
abusive player you may want
to set
your chat setting to "Dealer
chat only".
We encourage players to help
us be our eyes and ears. Although
we monitor the tables as much
as possible, the cooperation
of our players is a critical
part of making our Poker Room
a fun experience for all.
[Table
of Contents] [Back]
Question:
I see references to the term
TNT on your site, what does
it mean?
[Table
of Contents] [Back]
Answer:
TNT is a short-form for Tournament.
[Table of Contents] [Back]
Question:
What new features can I expect
to be coming soon?
[Table
of Contents] [Back]
Answer:
-
7 Stud, 7 Stud Hi-Lo Tournaments
and Side Games
- Hand
Histories
- and
much, much more....
[Table
of Contents] [Back]
Question:
How can I provide feedback to
you about your site to influence
your plans for upcoming features?
[Table
of Contents] [Back]
Answer:
Please send your feedback to
Support@iPoker.net.
Each request will be considered
by our Team for inclusion in
upcoming releases.
[Table of Contents] [Back]
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