Poker FAQs
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Tournaments | Poker
Tour | Poker
FAQ's
Frequently
Asked Questions (FAQ) Table
of Contents
Software
Requirements
[Top]
Security
& Integrity
[Top]
Personal
Information
[Top]
Poker
[Top]
Troubleshooting
[Top]
Technical
Support
[Top]
Miscellaneous
[Top]
Coming
Soon
[Top]
Question:
Which web browsers do you support?
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Answer:
Currently supported Windows
browsers include -
Internet Explorer 4.01 sp2 or
higher, 5.x, 6.x
Netscape Navigator 4.x
Opera
6.0x and other browsers may
work, but are not officially
supported at this time.
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Question:
Are there certain web browser
features that must be enabled
to play at iVegas.com"s
Poker Room?
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Answer:
The following web browser features
must be enabled in order to
play a the Poker Roomt -
Click
on the feature below for instructions
on how to determine whether
the feature is enabled in your
browser.
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Question:
Which versions of Windows do
you support?
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Answer: All versions of 32-bit
Windows are supported including
-
Windows XP
Windows 2000
Windows NT
Windows Me
Windows 98
Windows 95
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Question:
Do you support Mac?
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Answer: The Mac is not officially
supported although we have been
told by some players that various
Mac hardware/software combinations
seem to work fine.
For best results you should
use the latest version of Internet
Explorer supported on your platform.
Make sure Java support for Internet
Explorer is installed/enabled
and that the other web
browser features required by
iVegas.com's Poker Roomt
are enabled.
We would appreciate if you would
email Support@iPoker.net
if you can run successfully
on the Mac. Please include information
regarding your particular Mac
hardware/software (Mac model
and OS, browser, Java VM versions)
combination.
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Question:
What sort of security precautions
are in effect at iVegas.com's
Poker Room?
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Answer:
Measures commonly taken by E-commerce/Banking
Internet sites are also used
by iVegas.com to secure personal
information, cashier transactions
and game play. Some examples
of these measures are:
-
Double firewall DMZ configuration
to protect our servers.
-
128 bit SSL encryption to
protect all communication
between your desktop and our
servers.
- User
authentication (i.e. login)
is performed over a secure
SSL connection.
- Server
authentication is performed
by your web browser using
SSL to ensure you are connecting
to our servers and that the
connections are not hijacked.
- Regular
hot backup of our database,
securely transferred to an
offsite location.
- Redundant
hardware to protect against
hardware failure.
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Question:
What is your policy on collusion?
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Answer:
In order to provide you the
player with a fair and honest
game of poker, iVegas.com's
Poker Room has gone to great
lengths and expense to prevent
and detect collusion or cheating.
All our games are being monitored
in real-time by
experienced poker managers,
who are only a click away.
Additionally,
software tools have been developed
to identify the following:
- Frequency
of two players playing in
the same game
- Unusually
high win rates
- Suspicious
playing patterns
We
take any form of collusion or
cheating seriously, and will
institute a lifetime ban on
those who do so from our site.
Where situations warrant, a
player's bankroll may be frozen
while management reviews the
situation
and considers a redistribution
of a tournament's prize pool
(Tournament
Rule #23) or side game pot(s).
If
you observe any suspicious behavior
in your game, please advise
us immediately through our live
customer support with a brief
description of the circumstances.
We can then monitor the situation
more closely and take appropriate
action. You may also email us
at Support@iPoker.net
with a description of the situation,
including game #'s whenever
possible. You will remain anonymous,
and we will investigate the
suspicious play.
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Question:
What are your policies regarding
collusion or other forms of
cheating?
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Answer:
Collusion with another player
or any other form of cheating
is not acceptable conduct in
our poker tournaments or side
games. The following actions
are improper, and grounds for
warning, disqualification, or
account suspension or closure:
a)
Collusion with another player
b) Chip dumping
c) Agreeing (in chat) to check
a hand out when a third player
is all-in
d) Revealing the contents of
a live hand in a multi-handed
pot before the betting is complete
e) Making statements or taking
action that could unfairly influence
the course of play, whether
or not the offender is involved
in the pot.
In
the above cases, management
may stop play to rule on a given
situation, but in all likelihood
will decide to review the play,
cards, chat, and any other pertinent
information after the completion
of the tournament or game. In
such cases, disqualification
of the offending player(s) may
be possible, as well as a redistribution
of the tournament prize pool
or side game pot. All affected
players will be made aware of
management's decision by email.
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Question:
How secure is your random number
generator?
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Answer:
For a description of the Poker
Room's shuffling algorithm click
here.
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Question:
What do you do with the personal
information I provided when
I registered at iVegas.com?
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Answer:
All the personal information
that you provided is for the
sole use of iVegas.com and will
not be made available or sold
to 3rd parties. This information
is used as follows:
- When
you deposit funds in your
cashier account your address
information is used to protect
against credit card fraud.
- If
you request a check from us
when you cash out the address
information you provided is
used to mail you the check.
- Your
email address is used to secure
cashier transactions as well
as to provide confirmation
emails to you of such transactions
for tracking purposes.
- The
email address you provided
to iVegas.com may be compared
by our payment processors
(e.g.900Pay, NETELLER) to
the email address you have
given them to validate transactions.
- Your
email address is used by iVegas.com
to communicate various marketing
activities to you.
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Question:
What sort of emails will you
send me?
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Answer:
- Cashier
transactions - cashier deposit
and withdrawal notification
emails will be sent to you
so you can track each such
transaction. If a transaction
is rejected these emails will
help you determine the reason.
- Tournament
Summaries - At the conclusion
of a tournament, all players
who have won cash, tournament
points, or any other prize
will receive a tournament
summary email.
- Other
Tournament Notices - When
a tournament has been canceled,
put on hold, or did not start,
an email notifying each registered
player will be sent out.
- Marketing
communication - iVegas.com
marketing will send you emails
to notify you of special offers
and events, new site features
and other news that we believe
may be of interest to you.
You can opt out of receiving
these emails.
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Question:
How can I ask you not to send
me Marketing emails?
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Answer:
Every marketing communication
email we send you provides instructions
on how you can opt out of receiving
marketing emails in the future.
If you change your mind and
would like to begin receiving
marketing emails again, please
email your request to Support@iPoker.net.
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Question:
How can I update my personal
information?
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Answer:
To update your personal information,
log into iVegas.com, click the
"Cashier" button in
the lobby and click the "Change
Personal Information" button
in the Cashier dialog. Update
your personal information and
click "Submit".
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Question:
How do I change my username/nickname?
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Answer:
We discourage username/nickname
changes as this is the only
way in which players can identify
each other in an online poker
room. If you have a compelling
reason to change your username/nickname,
please email your request to
Support@iPoker.net
for consideration.
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Question:
What poker games can I play
on your site?
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Answer:
- Hold'em,
Omaha and Omaha Hi-Lo Tournaments
- either free, for money or
for tournament points with
fixed, pot or no limits and
optional rebuys. Click the
Tournaments tab in the lobby
to see the latest tournament
schedule.
- Hold'em
Heads Up Tournaments -
1 on 1 Hold'em tournaments.
- Hold'em
Side Games - low (micro
limit), medium or high stake
real money games with fixed
limits. Click the Hold'em
tab in the lobby to see what
games are available.
- Omaha
Side Games - low (micro
limit), medium or high stake
real money games with fixed
limits. Click the Omaha tab
in the lobby to see what games
are available.
Coming
Soon
7 Stud and 7 Stud Hi-Lo.
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Question:
What is a poker tournament?
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Answer:
A poker tournament is an event
in which poker players compete
for all or part of a prize pool.
Each player, through registration,
pays an initial buy-in for a
set number of tournament chips.
These chips are nonnegotiable,
having no cash value. The game’s
stakes will usually increase
with time to hasten the tournament’s
end. The tournament contestants
play poker until all but one
or a few are eliminated. The
top finishers will be awarded
cash and / or prizes according
to the prize pool payout structure.
A Heads Up tournament is a 1
on 1 tournament (i.e. only 2
players are playing in the tournament).
For
more information regarding the
rules of tournament play and
the definitions of commonly
used poker tournament terms
click
here.
For information regarding the
rules of Hold'em poker click
here.
For a tour of the iPoker.net
card room which includes a tour
of our lobby and tables click
here.
For information regarding how
to view the information available
about a tournament prior to
its start and while it is in
progress click
here.
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Question:
What is a real money side game?
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Answer:
For information regarding the
rules of real money side games
click
here.
For information regarding the
rules of Hold'em poker click
here.
For a tour of the iPoker.net
Cardroom which includes a tour
of our lobby and tables click
here.
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Question:
What is Hold'em?
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Answer:
For the rules of Hold'em click
here.
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Question:
Do I need to play with real
money or can I play for free?
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Answer:
Tournaments are held for real
money, tournament points or
for free depending on the tournament.
Side games can be either for
low micro limit stakes ($0.05/$0.10)
or higher stakes, but are all
for real money.
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Question:
What are Tournament Points?
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Answer:
Tournament Points are our way
of rewarding you for your continued
support of iVegas.com's Poker
Room. You can see your Tournament
Point total anytime on the cashier
screen. Tournament Points are
frequently referred to as TPs
for short.
How
can you spend your Tournament
Points?
- REDEEMABLE
FOR SPECIAL TOURNAMENT BUY-INS
AND REBUYS - Tournament Points
can be used for buy-ins and
rebuys in select tournaments.
The tournament points used
to enter or rebuy in a tournament
will be converted to the cash
equivalent buy-in or rebuy
for prize pool calculations.
If a tournament’s buy-in
and rebuys are only in tournament
points, the prize pool will
be determined in advance,
and will not depend on the
number of entries or rebuys.
How
can you earn Tournament Points?
- Tournament
Points are optionally awarded
to the top finishers in a
tournament.
- We
pay each player 1 tournament
point for every real money
side game played, with a minimum
of a $0.75 rake.
How
can I determine whether a tournament
prize includes the awarding
of Tournament Points?
To
see if the tournament prize
includes awarding of Tournament
Points and to which top finishers,
select the tournament in the
lobby list, click "TNT
Info", and then click
the "Prize Money"
tab.
When
it comes to paying out the
prize pool, all Tournament
Points are converted to the
cash equivalent of the buy-in
or rebuy. For example:
ABC Tournament, Buy-In
is $10 or 8 tournament points
50 buy-ins for $10 = $500
20 buy-ins for 8 tournament
points
With 100% payout (no administration
fee), prize pool is (50 +
20) x $10 = $700
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Question:
What happens if there is a network
outage or server problem in
the middle of a tournament or
side game?
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Answer:
Tournaments
The Online Poker Room Manager
will assess the severity of
the situation and determine
whether the tournament in progress
may continue as normal. If it
cannot continue, the tournament
in play will be canceled and
tournament
rule #24 will be applied.
Side Games
In the event of such an occurrence,
the incompleted hand in progress
will be canceled. Each player's
balance at the table will be
reset to the amount at the beginning
of the hand.
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Question:
What happens if I experience
a disconnect or Internet delays?
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Answer:
All-In Feature & Disconnects
In the event that you get disconnected
during a game for any reason,
the software will protect your
investment in a pot by considering
you All-In up to X times per
day (X is the daily limit posted
on our web site). After you
have used your daily limit,
and fail to respond within Y
seconds (Y is the number of
seconds a player has to act
and will be posted on a per
game basis), your hand will
be folded. THE CARDROOM ASSUMES
NO LIABILITY IF YOU ARE DISCONNECTED,
FOR ANY REASON, FROM THE GAME
DURING A HAND. This feature
is there to protect player's
bets in the case of a modem
hang-up, Internet delay, disconnect
or a lockup, and is not to be
used intentionally to gain an
advantage. If you have no investment
at the time of a disconnect,
your cards will be folded. You
may request to have your All-In(s)
reset (not available in tournament
play) by clicking on the chip
tray of any real money table
and paging the Pit Boss to request
an 'All-Ins Reset'.
Please
note that for tournaments, the
All-In feature is used on a
per tournament basis. Refer
to the web site under Tournament
Rules.
Time
Out Feature
You are required to act on your
hand within Y seconds (Y is
the number of seconds a player
has to act and will be posted
on a per game basis). If you
fail to act within Y seconds,
and you have no money in the
pot, your hand will be folded.
If you have money in the pot
and you fail to act within Y
seconds, for any reason even
if it is beyond your control,
your hand will be protected
as per the All-In feature, provided
you have not exceeded your daily
All- In limit or tournament
All-In limit. If you have exceeded
your All-In limit and you have
timed-out, your hand will be
folded.
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Question:
How do I register for a tournament?
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Answer:
In order to register for a tournament
you must first login to the
site. After logging in, select
the tournament in the lobby
list and click the "Register"
button. Tournament registration
begins 1 hour before and ends
20 seconds prior to the tournament
start time. Prior to that you
will get a registration error
and will not be registered.
For more information click
here.
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Question:
How do I arrange for a private
tournament for my friends, club
or organization?
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Answer:
For instructions on how to ask
for a private tournament to
be set up according to your
preferences contact our support
staff at support@iPoker.net
A private tournament is an exciting
way to celebrate your birthday
or other special occasion with
your "long distance"
friends, club or organization.
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Question:
How do I play in a real money
side game?
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Answer:
- Register
as a new player (you only
need to do this once).
- Log
in to the lobby if you are
not already logged in.
- Ensure
you have some money in your
account by clicking on the
"Cashier" button
in the lobby .
- If
you don't have any or enough
money in your account then
deposit some by clicking on
the "Buy Chips"
button in the Cashier dialog.
For more information regarding
the Cashier click
here.
- Click
the "Hold'em" tab
in the lobby and double-click
the side game table that you
want to play at.
- Click
on the Game
Info button available
in the lower right corner
of the table to find out more
about the rules of the game.
- If
the table is full then click
the "Waiting List"
button to wait for an open
seat at the table.
- Click
on "Sit Down" to
take an open seat at the table.
If a game is in progress then
you will be "Waiting
to Play" until the next
game starts.
- To
leave the table, click "Leave
Table".
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Question:
The real money side game I wish
to join is full. What should I
do?
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Answer:
If the game is full (i.e. there
are no open seats), you can
put your name on the Waiting
List for that game by selecting
the table in the lobby and clicking
the "Waiting List"
button. When a seat in the game
becomes available, the first
person on the Waiting List will
have the first right of refusal
for that seat.
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Question:
What is the minimum buy-in for
a Hold'em side game?
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Answer:
The minimum buy-in at all limits
is ten times the value of the
small blind. For example, in
a $1/$2 game where the small
blind is $0.50 (i.e. half of
the lower value of $1), the
minimum buy-in is $5. When a
player runs out of chips at
the table, and wishes to continue
play at that same table, the
subsequent minimum buy-in is
for five times the value of
the small blind.
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Question:
Can I play at more than one table?
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Answer:
Players may view up to 4 tables
at any given time. However,
players may only actively participate
in a maximum of 2 simultaneous
games.
If you choose to play 2 tables
at once, you agree it is done
solely at your risk. iVegas.com
advises that only advanced,
alert players with large monitors
that can offset the table screens
consider playing at 2 tables.
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Question:
Can I play at more than one
poker site at a time?
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Answer:
We don't recommend playing more
than one poker site at a time.
If you would like to play more
than one site at a time then
if the other site uses a browser
make sure you open a completely
separate instance of the browser
or better yet use a different
browser completely. We cannot
be responsible for problems
that may arise in this situation
and suggest that if problems
do arise that you stop playing
more than one site at a time.
[Table
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Question:
Do I need to play or can I just
watch?
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Answer:
Players may view up to 4 tables
at any given time. You do not
need to register with iVegas.com
to watch games although we encourage
you to do so since this will
allow us to keep you informed
about all the exciting things
we have planned.
Watching Tournaments
To view the action, select the
"Tournaments" or "Heads
Up" tab in the lobby, click
on the tournament you want to
watch and then double-click
on the table you want to watch
in the list on the right. To
leave the table, click "Leave
Table".
Watching
Side Games
To view the action, select the
"Hold'em" tab in the
lobby and double-click on the
table you want to watch in the
lobby list. To leave the table,
click "Leave Table".
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Question:
How do I review the results
of the last 25 hands played?
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Answer:
Click the Chip Tray image present
in all gaming tables to display
the Options dialog. Click the
"Hand Review" button
to review the results of the
last 25 hands played.
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Question:
How do I review the results
for past tournaments?
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Answer:
Click the "TNT Results"
tab in the lobby and select
the tournament in the list for
which you would like to see
the results. The results are
displayed in the right-hand
column. The text "TP"
is a short-form for "Tournament
Points".
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Question:
What do I do if I need help
while I'm playing?
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Answer:
If you need help while playing
you can contact live customer
support.
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Question:
I've heard the poker term <fill
in desired poker term here>,
what does it mean?
[Table
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Answer: Click
here to consult our poker
glossary. If our poker glossary
| 
),
yellow (
)
or red (
)
indicator in the lower right
corner of a window (usually
a lobby or table window).
What does this indicator mean?