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Poker FAQs

Poker Promotions | Poker Tournaments | Poker Tour | Poker FAQ's

Frequently Asked Questions (FAQ) Table of Contents

Software Requirements
[Top]

Security & Integrity
[Top]

Personal Information
[Top]

Poker
[Top]

Troubleshooting
[Top]

Technical Support
[Top]

Miscellaneous
[Top]

Coming Soon
[Top]


Software Requirements

Question: Which web browsers do you support?
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Answer: Currently supported Windows browsers include -

Internet Explorer 4.01 sp2 or higher, 5.x, 6.x
Netscape Navigator 4.x

Opera 6.0x and other browsers may work, but are not officially supported at this time.

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Question: Are there certain web browser features that must be enabled to play at iVegas.com"s Poker Room?
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Answer: The following web browser features must be enabled in order to play a the Poker Roomt -

Click on the feature below for instructions on how to determine whether the feature is enabled in your browser.

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Question: Which versions of Windows do you support?
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Answer: All versions of 32-bit Windows are supported including -

Windows XP
Windows 2000
Windows NT
Windows Me
Windows 98
Windows 95

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Question: Do you support Mac?
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Answer: The Mac is not officially supported although we have been told by some players that various Mac hardware/software combinations seem to work fine.

For best results you should use the latest version of Internet Explorer supported on your platform. Make sure Java support for Internet Explorer is installed/enabled and that the other web browser features required by iVegas.com's Poker Roomt are enabled.

We would appreciate if you would email Support@iPoker.net if you can run successfully on the Mac. Please include information regarding your particular Mac hardware/software (Mac model and OS, browser, Java VM versions) combination.

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Security & Integrity

Question: What sort of security precautions are in effect at iVegas.com's Poker Room?
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Answer: Measures commonly taken by E-commerce/Banking Internet sites are also used by iVegas.com to secure personal information, cashier transactions and game play. Some examples of these measures are:

  1. Double firewall DMZ configuration to protect our servers.
  2. 128 bit SSL encryption to protect all communication between your desktop and our servers.
  3. User authentication (i.e. login) is performed over a secure SSL connection.
  4. Server authentication is performed by your web browser using SSL to ensure you are connecting to our servers and that the connections are not hijacked.
  5. Regular hot backup of our database, securely transferred to an offsite location.
  6. Redundant hardware to protect against hardware failure.

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Question: What is your policy on collusion?
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Answer: In order to provide you the player with a fair and honest game of poker, iVegas.com's Poker Room has gone to great lengths and expense to prevent and detect collusion or cheating. All our games are being monitored in real-time by
experienced poker managers, who are only a click away.

Additionally, software tools have been developed to identify the following:

  • Frequency of two players playing in the same game
  • Unusually high win rates
  • Suspicious playing patterns

We take any form of collusion or cheating seriously, and will institute a lifetime ban on those who do so from our site. Where situations warrant, a player's bankroll may be frozen while management reviews the situation
and considers a redistribution of a tournament's prize pool (Tournament Rule #23) or side game pot(s).

If you observe any suspicious behavior in your game, please advise us immediately through our live customer support with a brief description of the circumstances. We can then monitor the situation more closely and take appropriate action. You may also email us at Support@iPoker.net with a description of the situation, including game #'s whenever possible. You will remain anonymous, and we will investigate the suspicious play.

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Question: What are your policies regarding collusion or other forms of cheating?
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Answer: Collusion with another player or any other form of cheating is not acceptable conduct in our poker tournaments or side games. The following actions are improper, and grounds for warning, disqualification, or account suspension or closure:

a) Collusion with another player
b) Chip dumping
c) Agreeing (in chat) to check a hand out when a third player is all-in
d) Revealing the contents of a live hand in a multi-handed pot before the betting is complete
e) Making statements or taking action that could unfairly influence the course of play, whether or not the offender is involved in the pot.

In the above cases, management may stop play to rule on a given situation, but in all likelihood will decide to review the play, cards, chat, and any other pertinent information after the completion of the tournament or game. In such cases, disqualification of the offending player(s) may be possible, as well as a redistribution of the tournament prize pool or side game pot. All affected players will be made aware of management's decision by email.

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Question: How secure is your random number generator?
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Answer: For a description of the Poker Room's shuffling algorithm click here.

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Personal Information

Question: What do you do with the personal information I provided when I registered at iVegas.com?
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Answer: All the personal information that you provided is for the sole use of iVegas.com and will not be made available or sold to 3rd parties. This information is used as follows:

  1. When you deposit funds in your cashier account your address information is used to protect against credit card fraud.
  2. If you request a check from us when you cash out the address information you provided is used to mail you the check.
  3. Your email address is used to secure cashier transactions as well as to provide confirmation emails to you of such transactions for tracking purposes.
  4. The email address you provided to iVegas.com may be compared by our payment processors (e.g.900Pay, NETELLER) to the email address you have given them to validate transactions.
  5. Your email address is used by iVegas.com to communicate various marketing activities to you.

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Question: What sort of emails will you send me?
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Answer:

  1. Cashier transactions - cashier deposit and withdrawal notification emails will be sent to you so you can track each such transaction. If a transaction is rejected these emails will help you determine the reason.
  2. Tournament Summaries - At the conclusion of a tournament, all players who have won cash, tournament points, or any other prize will receive a tournament summary email.
  3. Other Tournament Notices - When a tournament has been canceled, put on hold, or did not start, an email notifying each registered player will be sent out.
  4. Marketing communication - iVegas.com marketing will send you emails to notify you of special offers and events, new site features and other news that we believe may be of interest to you. You can opt out of receiving these emails.

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Question: How can I ask you not to send me Marketing emails?
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Answer: Every marketing communication email we send you provides instructions on how you can opt out of receiving marketing emails in the future. If you change your mind and would like to begin receiving marketing emails again, please email your request to Support@iPoker.net.

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Question: How can I update my personal information?
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Answer: To update your personal information, log into iVegas.com, click the "Cashier" button in the lobby and click the "Change Personal Information" button in the Cashier dialog. Update your personal information and click "Submit".

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Question: How do I change my username/nickname?
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Answer: We discourage username/nickname changes as this is the only way in which players can identify each other in an online poker room. If you have a compelling reason to change your username/nickname, please email your request to Support@iPoker.net for consideration.

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Poker

Question: What poker games can I play on your site?
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Answer:

  1. Hold'em, Omaha and Omaha Hi-Lo Tournaments - either free, for money or for tournament points with fixed, pot or no limits and optional rebuys. Click the Tournaments tab in the lobby to see the latest tournament schedule.
  2. Hold'em Heads Up Tournaments - 1 on 1 Hold'em tournaments.
  3. Hold'em Side Games - low (micro limit), medium or high stake real money games with fixed limits. Click the Hold'em tab in the lobby to see what games are available.
  4. Omaha Side Games - low (micro limit), medium or high stake real money games with fixed limits. Click the Omaha tab in the lobby to see what games are available.

Coming Soon
7 Stud and 7 Stud Hi-Lo.

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Question: What is a poker tournament?
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Answer:
A poker tournament is an event in which poker players compete for all or part of a prize pool. Each player, through registration, pays an initial buy-in for a set number of tournament chips. These chips are nonnegotiable, having no cash value. The game’s stakes will usually increase with time to hasten the tournament’s end. The tournament contestants play poker until all but one or a few are eliminated. The top finishers will be awarded cash and / or prizes according to the prize pool payout structure.

A Heads Up tournament is a 1 on 1 tournament (i.e. only 2 players are playing in the tournament).

For more information regarding the rules of tournament play and the definitions of commonly used poker tournament terms click here.

For information regarding the rules of Hold'em poker click here.

For a tour of the iPoker.net card room which includes a tour of our lobby and tables click here.

For information regarding how to view the information available about a tournament prior to its start and while it is in progress click here.

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Question: What is a real money side game?
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Answer:
For information regarding the rules of real money side games click here.

For information regarding the rules of Hold'em poker click here.

For a tour of the iPoker.net Cardroom which includes a tour of our lobby and tables click here.

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Question: What is Hold'em?
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Answer: For the rules of Hold'em click here.

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Question: Do I need to play with real money or can I play for free?
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Answer:

Tournaments are held for real money, tournament points or for free depending on the tournament.

Side games can be either for low micro limit stakes ($0.05/$0.10) or higher stakes, but are all for real money.

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Question: What are Tournament Points?
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Answer:
Tournament Points are our way of rewarding you for your continued support of iVegas.com's Poker Room. You can see your Tournament Point total anytime on the cashier screen. Tournament Points are frequently referred to as TPs for short.

How can you spend your Tournament Points?

  • REDEEMABLE FOR SPECIAL TOURNAMENT BUY-INS AND REBUYS - Tournament Points can be used for buy-ins and rebuys in select tournaments. The tournament points used to enter or rebuy in a tournament will be converted to the cash equivalent buy-in or rebuy for prize pool calculations. If a tournament’s buy-in and rebuys are only in tournament points, the prize pool will be determined in advance, and will not depend on the number of entries or rebuys.

 How can you earn Tournament Points?

  • Tournament Points are optionally awarded to the top finishers in a tournament.
  • We pay each player 1 tournament point for every real money side game played, with a minimum of a $0.75 rake.

How can I determine whether a tournament prize includes the awarding of Tournament Points?

To see if the tournament prize includes awarding of Tournament Points and to which top finishers, select the tournament in the lobby list, click "TNT Info", and then click the "Prize Money" tab.

When it comes to paying out the prize pool, all Tournament Points are converted to the cash equivalent of the buy-in or rebuy. For example:

ABC Tournament, Buy-In is $10 or 8 tournament points
50 buy-ins for $10 = $500
20 buy-ins for 8 tournament points
With 100% payout (no administration fee), prize pool is (50 + 20) x $10 = $700


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Question: What happens if there is a network outage or server problem in the middle of a tournament or side game?
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Answer:

Tournaments
The Online Poker Room Manager will assess the severity of the situation and determine whether the tournament in progress may continue as normal. If it cannot continue, the tournament in play will be canceled and tournament rule #24 will be applied.

Side Games
In the event of such an occurrence, the incompleted hand in progress will be canceled. Each player's balance at the table will be reset to the amount at the beginning of the hand.

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Question: What happens if I experience a disconnect or Internet delays?
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Answer:
All-In Feature & Disconnects
In the event that you get disconnected during a game for any reason, the software will protect your investment in a pot by considering you All-In up to X times per day (X is the daily limit posted on our web site). After you have used your daily limit, and fail to respond within Y seconds (Y is the number of seconds a player has to act and will be posted on a per game basis), your hand will be folded. THE CARDROOM ASSUMES NO LIABILITY IF YOU ARE DISCONNECTED, FOR ANY REASON, FROM THE GAME DURING A HAND. This feature is there to protect player's bets in the case of a modem hang-up, Internet delay, disconnect or a lockup, and is not to be used intentionally to gain an advantage. If you have no investment at the time of a disconnect, your cards will be folded. You may request to have your All-In(s) reset (not available in tournament play) by clicking on the chip tray of any real money table and paging the Pit Boss to request an 'All-Ins Reset'.

Please note that for tournaments, the All-In feature is used on a per tournament basis. Refer to the web site under Tournament Rules.

Time Out Feature
You are required to act on your hand within Y seconds (Y is the number of seconds a player has to act and will be posted on a per game basis). If you fail to act within Y seconds, and you have no money in the pot, your hand will be folded. If you have money in the pot and you fail to act within Y seconds, for any reason even if it is beyond your control, your hand will be protected as per the All-In feature, provided you have not exceeded your daily All- In limit or tournament All-In limit. If you have exceeded your All-In limit and you have timed-out, your hand will be folded.

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Question: How do I register for a tournament?
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Answer:
In order to register for a tournament you must first login to the site. After logging in, select the tournament in the lobby list and click the "Register" button. Tournament registration begins 1 hour before and ends 20 seconds prior to the tournament start time. Prior to that you will get a registration error and will not be registered.

For more information click here.

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Question: How do I arrange for a private tournament for my friends, club or organization?
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Answer:
For instructions on how to ask for a private tournament to be set up according to your preferences contact our support staff at support@iPoker.net

A private tournament is an exciting way to celebrate your birthday or other special occasion with your "long distance" friends, club or organization.

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Question: How do I play in a real money side game?
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Answer:

  1. Register as a new player (you only need to do this once).
  2. Log in to the lobby if you are not already logged in.
  3. Ensure you have some money in your account by clicking on the "Cashier" button in the lobby .
  4. If you don't have any or enough money in your account then deposit some by clicking on the "Buy Chips" button in the Cashier dialog. For more information regarding the Cashier click here.
  5. Click the "Hold'em" tab in the lobby and double-click the side game table that you want to play at.
  6. Click on the Game Info button available in the lower right corner of the table to find out more about the rules of the game.
  7. If the table is full then click the "Waiting List" button to wait for an open seat at the table.
  8. Click on "Sit Down" to take an open seat at the table. If a game is in progress then you will be "Waiting to Play" until the next game starts.
  9. To leave the table, click "Leave Table".

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Question: The real money side game I wish to join is full. What should I do?
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Answer: If the game is full (i.e. there are no open seats), you can put your name on the Waiting List for that game by selecting the table in the lobby and clicking the "Waiting List" button. When a seat in the game becomes available, the first person on the Waiting List will have the first right of refusal for that seat.

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Question: What is the minimum buy-in for a Hold'em side game?
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Answer: The minimum buy-in at all limits is ten times the value of the small blind. For example, in a $1/$2 game where the small blind is $0.50 (i.e. half of the lower value of $1), the minimum buy-in is $5. When a player runs out of chips at the table, and wishes to continue play at that same table, the subsequent minimum buy-in is for five times the value of the small blind.

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Question: Can I play at more than one table?
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Answer:
Players may view up to 4 tables at any given time. However, players may only actively participate in a maximum of 2 simultaneous games.

If you choose to play 2 tables at once, you agree it is done solely at your risk. iVegas.com advises that only advanced, alert players with large monitors that can offset the table screens consider playing at 2 tables.

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Question: Can I play at more than one poker site at a time?
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Answer:
We don't recommend playing more than one poker site at a time.

If you would like to play more than one site at a time then if the other site uses a browser make sure you open a completely separate instance of the browser or better yet use a different browser completely. We cannot be responsible for problems that may arise in this situation and suggest that if problems do arise that you stop playing more than one site at a time.

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Question: Do I need to play or can I just watch?
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Answer:
Players may view up to 4 tables at any given time. You do not need to register with iVegas.com to watch games although we encourage you to do so since this will allow us to keep you informed about all the exciting things we have planned.

Watching Tournaments
To view the action, select the "Tournaments" or "Heads Up" tab in the lobby, click on the tournament you want to watch and then double-click on the table you want to watch in the list on the right. To leave the table, click "Leave Table".

Watching Side Games
To view the action, select the "Hold'em" tab in the lobby and double-click on the table you want to watch in the lobby list. To leave the table, click "Leave Table".

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Question: How do I review the results of the last 25 hands played?
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Answer:
Click the Chip Tray image present in all gaming tables to display the Options dialog. Click the "Hand Review" button to review the results of the last 25 hands played.

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Question: How do I review the results for past tournaments?
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Answer:
Click the "TNT Results" tab in the lobby and select the tournament in the list for which you would like to see the results. The results are displayed in the right-hand column. The text "TP" is a short-form for "Tournament Points".

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Question: What do I do if I need help while I'm playing?
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Answer: If you need help while playing you can contact live customer support.

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Question: I've heard the poker term <fill in desired poker term here>, what does it mean?
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Answer: Click here to consult our poker glossary. If our poker glossary does not contain the term then please email us at Support@iPoker.net and we'll explain the term and add it to our glossary.

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Question: What is the best way for me to learn how to play in a tournament or real money side game?
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Answer:

  1. Read the relevant sections in the FAQ regarding poker, tournaments and real money side games.
  2. Take an HTML tour of the poker room.
  3. Study our poker glossary.
  4. Watch others play in tournaments or side games.
  5. Play in a Free tournament (look for Freeroll tournaments in our lobby) or in a micro limit (10 cents/20 cents) stake side game.

    Note: You will need to register with us as a new player, if you haven't already done so, to play in a free tournament or in a micro limit side game. To play in a micro limit side game you will also need to deposit money in your account.
  6. Ask us to set up a private tournament for you and your friends, club or organization, according to your preferences so that you have a friendly, safe learning environment. You may also want to consider holding a private tournament to celebrate your birthday or other special occasion.

    Note: You will need to register with us as a new player, if you haven't already done so, to play in a private tournament.
  7. Page the Site Host, send an email to Support@iPoker.net., or contact live customer support to ask questions if you don't understand something..

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Troubleshooting

 

Question: Poker Roomt technical support just told me to clear my browser cache, how do I do that?
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Answer: To clear your browser's cache do the following:

Internet Explorer

  1. Select "Internet Options" on the "Tools" menu
  2. Click the "Delete Files" button
  3. Click "OK" - it may take a few minutes for all the files in your browser cache to be deleted during which time your browser and computer may be unresponsive.
  4. Click the "Settings" button
  5. Click the "Every visit to the page" button
  6. Click "OK"
  7. Click "OK" to dismiss the "Internet Options" dialog

Netscape Navigator

  1. Select "Preferences" on the "Edit" menu
  2. Expand the "Advanced" category by clicking on the "+" symbol
  3. Click the "Cache" category
  4. Click the "Clear Memory Cache" button
  5. Click the "Clear Disk Cache" button - it may take a few minutes for all the files in your browser cache to be deleted during which time your browser and computer may be unresponsive.
  6. Click the "Every time" button
  7. Click "OK" to dismiss the "Preferences" dialog

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Question: Technical support just told me to enable my browser Java console, how do I do that?
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Answer: To enable your browser's Java console do the following:

Internet Explorer

  1. Select "Internet Options" on the "Tools" menu
  2. Click the "Advanced" tab
  3. Check the "Java console enabled" setting in the "Microsoft VM" section of the setting list.
  4. Click "OK" to dismiss the "Internet Options" dialog
  5. Restart the browser
  6. To display the Java console, select "Java Console" on the "View" menu

Netscape Navigator

  1. Select "Preferences" on the "Edit" menu
  2. Click the "Advanced" category
  3. Make sure "Enable Java" is checked
  4. Click "OK" to dismiss the "Preferences" dialog
  5. To display the Java console, select "Java Console" on the "Window" menu

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Question: Technical support just asked me what browser version I'm using?
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Answer:

Browser Version
Click here to run a test program that will tell you your browser version.


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Question: Technical support just asked me whether Java support is enabled in my browser, how do I find out?
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To enable Java support do the following:

Internet Explorer

  1. Ensure you install Java support when installing Internet Explorer.
  2. Select "Internet Options" on the "Tools" menu
  3. Select the "Security" tab
  4. Click "Internet" web content zone
  5. Make sure the security level for this zone is set to "Medium" which is the default level for the Internet zone.
  6. If you have customized the security level for this zone then click "Custom Level" and make sure the following settings are checked:
    • Microsoft VM, Java Permissions: High Safety (Medium and Low Safety are fine as well)
    • Miscellaneous, Allow META REFRESH: Enable
    • Scripting, Active Scripting: Enable

Netscape Navigator

  1. Ensure you install Java support when installing Netscape Navigator
  2. Select "Preferences" on the "Edit" menu
  3. Click the "Advanced" category
  4. Make sure "Enable Java" is checked
  5. Click "OK" to dismiss the "Preferences" dialog

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Question: Technical support just asked me whether my browser supports 128 bit SSL, how do I find out?
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Internet Explorer
You can also determine whether SSL is installed by displaying the application About Box. To display the About box select "About Internet Explorer" on the "Help" menu. The About box contents will indicate whether the "Cipher Strength" is 128 bit.

If 128 bit SSL is not installed then you must install the 128 bit SSL add-on for your browser.

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Question: Technical support just asked me whether cookies are enabled in my browser, how do I find out?
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Answer: Click here to run a test program that will tell you whether cookies are enabled in your browser.

To enable cookies do the following:

Internet Explorer
Cookies can be enabled using the "Internet Options" item available on the "Tools" menu - the exact instructions for doing this varies according to the version of Internet Explorer.

Netscape Navigator

  1. Select "Preferences" on the "Edit" menu
  2. Click the "Advanced" category
  3. Make sure either "Accept all cookies" or "Accept only cookies that get sent back to the originating server" is checked
  4. Click "OK" to dismiss the "Preferences" dialog

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Question: Technical support just asked me to delete the cookies on my computer, how do I do that?
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Answer:

Internet Explorer

  1. Select "Internet Options" on the "Tools" menu
  2. Click the "Delete Cookies" button
  3. Click "OK" to confirm you want to delete all cookies
  4. Click "OK" to dismiss the "Internet Options" dialog

Netscape Navigator

  1. Select "Preferences" on the "Edit" menu
  2. Click the "Advanced" category
  3. Make sure either "Accept all cookies" or "Accept only cookies that get sent back to the originating server" is checked
  4. Click "OK" to dismiss the "Preferences" dialog

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Question: Technical support just asked me whether JavaScript is enabled in my browser, how do I find out?
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Answer: Click here to run a test program that will tell you whether JavaScript is enabled in your browser.

To enable JavaScript do the following:

Internet Explorer

  1. Ensure you install Java support when installing Internet Explorer.
  2. Select "Internet Options" on the "Tools" menu
  3. Select the "Security" tab
  4. Click "Internet" web content zone
  5. Make sure the security level for this zone is set to "Medium" which is the default level for the Internet zone.
  6. If you have customized the security level for this zone then click "Custom Level" and make sure the following settings are checked:
    • Microsoft VM, Java Permissions: High Safety (Medium and Low Safety are fine as well)
    • Miscellaneous, Allow META REFRESH: Enable
    • Scripting, Active Scripting: Enable

Netscape Navigator

  1. Select "Preferences" on the "Edit" menu
  2. Click the "Advanced" category
  3. Make sure "Enable JavaScript" is checked
  4. Click "OK" to dismiss the "Preferences" dialog

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Question: Technical support just asked me to email them a screen capture of a problem I want to report, how do I get a screen capture?
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Answer:
To capture an image of the window with the keyboard focus to the clipboard, simultaneously press the "Alt" and "PrtSc" keys. To capture an image of your entire desktop to the clipboard press "PrtSc". You can then paste the image in the clipboard into your email program and send it to us at Support@iPoker.net along with the other information we need about your problem.

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Question: I see a small green (), yellow () or red () indicator in the lower right corner of a window (usually a lobby or table window). What does this indicator mean?
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Answer:
The Connection Status indicator displayed in the lower right corner of the window is green () when the network connection from your PC to our server is okay. If the status indicator is yellow () then the connection is either in the process of being disconnected or in the process of automatically reconnecting after being disconnected. If the status indicator is red () then the connection has been disconnected. Since the client always attempts to reconnect after a disconnection the red indicator is seen only briefly, if at all. Disconnections are usually due to a problem with either your or our ISP (Internet Service Provider) or a general problem on the Internet.

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Technical Support

Question: How can I contact technical support?
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Answer:
To contact technical support send email to Support@iPoker.net.
For cashier related inquiries send email to icashier@iVegas.com

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Question: What do I do if I need help while I'm playing?
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Answer: Contact technical support - send email to Support@iPoker.net.

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Question: How can I page the Site Host, TNT Director or Pit Boss?
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Answer:
You can page the Site Host from our lobby by clicking on the "Page Host" button.

If you are at a gaming table you can page the TNT Director or Pit Boss by clicking on the "Chip Tray" and selecting "Page TNT Director" (for tournaments) or "Page Pit Boss" (for side games).

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Question: How can I provide feedback to you about your site?
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Answer:
To provide feedback to us about our site you can either send email to Support@iPoker.net or page the Site Host, TNT Director or Pit Boss.

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Question: When reporting a problem what information should I provide?
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Answer:
The basic information you should provide when reporting a problem should include the following:

  1. Operating system and version
  2. Web browser and version
  3. Type of Internet connection (e.g. Cable, DSL, 56K dial-up, etc.) and Internet Service Provider
  4. Detailed description of problem and how to reproduce it - include the date/time when the problem happened and your IP address at the time.
  5. Is the problem consistently reproducible?
  6. If the problem is of a visual nature then send a screen capture if possible.

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Miscellaneous

Question: How is iVegas.com different from all the other poker sites on the Internet?
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Answer:

No Downloads, No Installs
Other sites require lengthy downloads, complicated installations and annoying interruptions to upgrade your software - not at iVegas.com's Poker Roomt. If you are an Internet Explorer user with a 56 Kbps or slower Internet connection you can optionally install our applet to avoid lengthy startup times.

World Class Poker...First Class Service
Our promise to you is to provide a World Class Poker playing experience while providing you with First Class Service. Everything we do is focused on delivering this promise to you each and every day.

To contact technical support send email to Support@iPoker.net.
For cashier related inquiries send email to icashier@iVegas.com.
You can also page the Site Host, TNT Director or Pit Boss at any time.

To provide feedback to us about our site or to request a feature for a future release you can either send email to Support@iPoker.net.

Private and Custom Multi-Table Tournaments
Tell us what sort of tournament you'd like to hold and when - we'll do the rest. Click here to custom order a tournament and have it your way at iPoker.net.

A private tournament is a unique way to celebrate your birthday or other special occasion with your "long distance" friends, club or organization.

Multi-Table Tournaments
Other sites claim to offer tournaments, but most are restricted to only one table. At iPoker.net you get true multi-table tournament excitement like in "brick & mortar" poker rooms. iPoker.net offers innovative multi-table tournament features not offered by most other sites such as:

  • Rebuys - option to buy more chips during tournament play

  • Bounties - special bounty prize pool paid to player who wins hand that eliminates bountied player (i.e. player with bounty on his/her head). If the bountied player is not eliminated they win the bounty prize. The bountied player can be selected in various ways.

  • Let's Make A Deal - optional agreement between last 2 or 3 remaining players in tournament to agree to end tournament and split prize according to an agreed formula of their choosing. iPoker.net's policy is to not instigate or participate in the deal making process, but to act as the party to execute the agreement, at no additional cost.

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Question: What are your hours of operation?
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Answer: We are open 24 hours a day, 7 days a week.

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Question: How do I find out about your latest promotions and special offers?
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Answer: Our promtions and special offers change often and are for a limited time only. Act now and don't miss out. For our current promotions and special offers, click here.

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Question: What should I do if I've forgotten my login password?
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Answer: If you've forgotten your login password contact customer support at iCashier@iVegas.com who will ask you for some proof of your identity and reset your password.

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Question: How does the Poker Room make money?
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Answer:
When you play at iVegas.com's Poker Room you are not playing against the house or dealer, you are playing against other players who have registered at iVegas.com and iPoker.net.

Tournaments
iThe Poker Room makes money by charging a small administrative fee included in the sign up fee or buy-in to play in a real money tournament. If a tournament allows rebuys (i.e. the purchase of more chips during play) then a small administrative fee is charged per rebuy. To see the administrative fee for a particular tournament, select the tournament in the lobby list and click the "TNT Info" button.

Note: Freeroll tournaments are free to all players - iPoker.net does not make any money.

Side Games
The poker Roomt makes money by raking a small fee per game which varies according to the stakes, number of players and pot size, subject to a maximum rake per game which varies according to the stakes and number of players. For details on the current rake structure click here.

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Question: How do I set my time zone correctly so that tournament times displayed in the lobby will correspond to my local time?
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Answer:
Tournament times displayed in the lobby should correspond to your local time. For example, if you live in California the tournament time displayed will be 3 hours earlier than the tournament time displayed for a player in New York. If this is not the case, then you may need to update your computer’s time zone settings.

Just follow these steps to update your time zone settings:

1. Double click on the time displayed on your computer screen.
2. Click on the Date & Time tab.
3. Adjust Date & Time to your local time if incorrect.
4. Click on Time Zone tab.
5. Choose your time zone from the provided drop down list.
6. Click OK.
7. Log on to the iPoker.net site and the tournament times will now be correct

Note: Players will need to restart their computers on some 4.0 versions of Internet Explorer, to see the new time changes in the lobby.

We have included some North American time zones below for reference

PT = Pacific Time MT = Mountain Time CT = Central Time ET = Eastern Time

United States

Alabama CT Michigan (East) ET Tennessee (East) ET
Alaska PT minus 1/2 hrs Michigan (West) CT Tennessee (West) CT
Arizona MT Minnesota CT Texas (East) CT
Arkansas CT Mississippi CT Texas (West) MT
California PT Missouri CT Utah MT
Colorado MT Montana MT Vermont ET
Connecticut ET Nebraska (East) CT Virginia ET
Delaware ET Nebraska (West) MT Washington PT
Florida (East) ET Nevada PT West Virginia ET
Florida (West) CT New Hampshire ET Wisconsin CT
Georgia ET New Jersey ET Wyoming MT
Hawaii PT minus 2 hrs New Mexico MT    
Idaho (North) PT New York ET Canada  
Idaho (South) MT North Carolina ET Alberta CT
Illinois CT North Dakota (East) CT British Columbia PT
Indiana ET North Dakota (West) MT Manitoba MT
Iowa CT Ohio ET New Brunswick ET plus 1 hour
Kansas (East) CT Oklahoma CT Nova Scotia ET plus 1 hour
Kansas (West) MT Oregon (East) MT NWT CT
Kentucky (East) ET Oregon (West) PT Ontario (East) ET
Kentucky (West) CT Pennsylvania ET Ontario (West) CT
Louisiana CT Rhode Island ET PEI ET plus 1 hour
Maine ET South Carolina ET Quebec (West) ET
Maryland ET South Dakota (East) CT Quebec (East) ET plus 1 hour
Massachusetts ET South Dakota (West) MT Saskatchewan CT

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Question: How do I turn off sound effects so that I don't disturb others while playing?
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Answer: Click the Chip Tray image present in all gaming tables to display the Options dialog. Clear the "Sounds On" check box by clicking it. Your new setting takes effect immediately. To turn on sound effects do the same, but make sure the "Sounds On" box is checked. You can leave the Options dialog open and continue playing or click "Close" to dismiss it.

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Question: How do I turn off animation effects as I find them distracting?
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Answer: Click the Chip Tray image present in all gaming tables to display the Options dialog. Clear the "Animation On" check box by clicking it. Your new setting takes effect immediately. To turn on animation effects do the same, but make sure the "Animation On" box is checked. You can leave the Options dialog open and continue playing or click "Close" to dismiss it.

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Question: How do I turn off chat or change it to a more restrictive setting as I find it distracting?
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Answer: Click the Chip Tray image present in all gaming tables to display the Options dialog. Select the "No Chat" setting in the drop down list. To allow dealer chat only, select the "Dealer chat only" setting in the drop down list. Your new setting takes effect immediately. You can leave the Options dialog open and continue playing or click "Close" to dismiss it.

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Question: Lots of players use various acronyms in chat , what do they mean?
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Answer: The following are some of the acronyms commonly used in chat:

  • brb - be right back
  • btw - by the way
  • cya - see you
  • g1 - good one
  • gg - good game
  • gl - good luck
  • gm - good morning
  • gn - good night
  • lol - laughing out loud
  • n1 - nice one
  • nh - nice hand
  • rofl - rolling on the floor laughing
  • ty - thank you
  • vgg - very good game
  • vnh - very nice hand

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Question: What should I do if someone is abusing the chat feature?

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Answer: iVegas.com does not tolerate abusive or obscene language at the tables. Players who persist in abusive or obscene chat will have their chat privileges suspended or revoked and risk having their accounts terminated. Please report any offensive chat immediately by paging the TNT Director or Pit Boss. Until we have dealt with the abusive player you may want to set your chat setting to "Dealer chat only".

We encourage players to help us be our eyes and ears. Although we monitor the tables as much as possible, the cooperation of our players is a critical part of making our Poker Room a fun experience for all.

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Question: I see references to the term TNT on your site, what does it mean?
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Answer: TNT is a short-form for Tournament.

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Coming Soon

Question: What new features can I expect to be coming soon?
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Answer:

  • 7 Stud, 7 Stud Hi-Lo Tournaments and Side Games
  • Hand Histories
  • and much, much more....

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Question: How can I provide feedback to you about your site to influence your plans for upcoming features?
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Answer: Please send your feedback to Support@iPoker.net. Each request will be considered by our Team for inclusion in upcoming releases.

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